We offer free shipping nationwide throughout New Zealand.
Once we receive payment, the Product will be dispatched within 1-2 working days.
Deliveries within New Zealand are sent via courier (tracked with no signature). You will receive an email with your tracking number once your order has been dispatched.
Deliveries outside of New Zealand are not currently available.
Due to COVID-19 restrictions and increase in parcel volumes, our delivery partner may experience delivery delays that is out of our control.
You the purchaser shall promptly inspect the Product upon its arrival at the place of delivery. If you the Purchaser find any nonconformity or defect in the Product you shall notify email@example.com, within seven business days of receiving delivery. Upon the expiration of this seven working day period with no written notice of rejection, Purchaser shall be deemed to have fully and completely accepted the Product in its entirety.
If within seven working days you have contacted us at firstname.lastname@example.org about nonconformity or defect in the Product and we agree, we will work out return and replacement of the Product. If the Product fails to comply with any guarantee in the New Zealand Consumer Guarantees Act 1993, we will meet our obligations under that Act.
Due to hygiene reasons we do not offer exchanges if you simply do not like the Product. We describe our Products as accurately as possible on our website, however if you are unsure of which Product to buy, please contact us at email@example.com in advance and we can offer you a more detailed explanation and advise.
We do not offer refunds in situations where you have changed your mind after ordering or receiving the Product. We describe our Products as accurately as possible on our website, however if you are unsure of which Product to buy, please contact us at firstname.lastname@example.org and we can offer you a more detailed explanation and advise.